Kangaroo Group uses the national customer care number 1900555566

In order to improve the quality of customer service, from 1 January 2013, Kangaroo Group has officially launched and put into operation the number of customer care throughout the country: 1900 55 55 66

The application of the most advanced IP PBX system now allows the Technical Service Center to develop a customer care model through a multi-channel communication system, including the simultaneous use of the following functions: via telephone hotline number 1900 55 55 66, to receive and reply through feedback@kangaroo.vn and support online at www.kangaroo.vn nationwide.

The new switchboard with seamless telephone connection can receive up to 50 incoming calls at the same time, answer and support the most up to date information from the customer by professional team of professional operators are continuously on job training. The new call center service will help customers save maximum time and can access the most up-to-date product information, warranty status as well as necessary support related to all activities of the Group.

After all, the customer care center will perform the following tasks:

• Supporting, guiding and handling requirements related to product warranty
• Advice on the use and installation of products
• Update, inform about product system, sales programs of the Group
• Receive customer suggestions on services, products …

To ensure the quality of service, the center implements the quality management process from the process of receiving the request to the completion of customer support. Customer satisfaction surveys are mostly done with post-processing transactions. All information is recorded and processed on a centralized software system. Accordingly, every customer, regardless of where they are, can receive the most caring advice and the feedback of customers will have access to the supporters address to achieve the highest efficiency.

Moving towards the goal of becoming a leading Group in South East Asia in the next few years, adopting nationwide customer service 1900 55 55 66 is an important step in improving service quality. Aiming for the goal that every products will be guarantee on the same day of purchasing in 2013 is  at Kangaroo