“Kangaroo’s products comply with the provisions of Circular No.30/2011 / TT-BCT dated on August 10, 2011 of the Ministry of Industry and Trade on limits of toxic substances”

Service Policy and Warranty

Warranty coverage
1. Warranty Period:
All KANGAROO products distributed by KANGAROO Corporation will be warranted for the period specified in the warranty card.
The warranty period is 12 months from the date of purchase based on the warranty and/or warranty stamp. Or 18 months from the date of manufacture listed on the product.

2. Warranty conditions:
Products will be covered if the following conditions are met:
a. The product is in warranty period
b. Warranty leaflet full of information: model, serial number, date of manufacture, customer name, telephone number, address, purchase date ….
Warranty stamp must be intact, not torn, erased.
c. Damage due to component quality or manufacturing process error.
d. The product is not covered by the warranty.

3. Disclaimer of Warranty:
Products subject to one of the following conditions will be rejected warranty
a. Products without stamps, warranty card in the first warranty
b. Products damaged due to natural calamities, fires, floods, lightning, rust. …
c. The product is damaged due to misuse of the specified voltage
d. Customers cause defects such as deformation, breakage, scratches …
e. The product is installed, maintained, used incorrectly according to the manual of the manufacturer caused damage.
f. The product has been altered or repaired not by technicians of KANGAROO service stations or authorized service stations.
g. The product is not genuine KANGAROO.
h. Product warranty is expired.

In order to ensure the maximum benefit of consumers when buying genuine Kangaroo products, from April 2013, Kangaroo Group officially applied authentic Kangaroo authenticity products by” SMS “according to the Government’s policy. The first step will apply to Kangaroo RO water filter products.

*Note: You are required to authenticate the product through the message function according to the printing instructions on stamps to ensure maximum benefits of warranty policy and customer care.

Message syntax: SP code sent to 8137

Hotline Customer Care: 1900 55 55 66

Kangaroo ® applies genuine authentication technology through SMS. One of the best technologies today to distinguish counterfeit goods. Duplicate thin coating on the stamps to get codes (as shown below) Compose the card and send to 1127. The exchange will send confirmation information of your product.

Privacy policy

Privacy policy

Your confidentiality is extremely important to us. We appreciate the time you spend on our site, and will take appropriate measures to protect the information provided and collected from you by accessing the functionality, usability, Products and services are provided on our website.

As our business are changing and developing, this policy are also changing and evolving. Please check periodically for additional information and changes.

Collected information

We only request and use the information absolutely necessary to respond to your requests for information about our products and services, to provide the best possible experience and effect on our site. In addition, we can also tell you what services we think you will interested in.

We collect information when you submit contact information, sign up, log in and use our sites and services. We may also collect your information from other companies.

Our site uses your IP address (an IP address that identifies the type of browser you are using, such as Internet Explorer, Mozilla FireFox, Google Chrome, by specifying an unique number). The general system to serve you better by diagnosing problems with our server.

Cookie & Equivalent Technologies

Most of the sites we send cookies”, is a small text file, to your computer. This allows us to recognize your computer the next time you visit, store your preferences and settings, help with logging in, providing targeted ads, and analyzing page activity.

If you do not wish to receive cookies, please refer to your Internet browser’s “Help” file to learn how to block cookies or get cookies beforehand. To learn more about cookies, we encourage you to visit

Securely protect the information you share with us

Kangaroo will keep the information secure. We maintain internal rules by limiting staff access to and use of this information, to protect the security and confidentiality of this information.

We will not disclose, sell, trade, or rent Personal Information without prior approval from you unless needed to provide you with a requested Kagaroo service.

In rare cases, we may be compelled by law to disclose Personal Information, such as when referring to litigation or other legal process. In the event of disclosure is required, we will use commercially reasonable efforts to try to ensure the confidentiality of the disclosed Personal Information, including the deterrent use of information for the purpose. Commerce.

Your right

After you have provided us with your personally identifiable information, you will have reasonable access to that information so that you can change or remove information by using the existing functionality on the site in one Service number of the site.


This site contains links to other websites. Please note that Kangaroo is not responsible for the privacy practices of other sites. We encourage service users to be aware of their exit from our site and read the privacy statements of each site they visit to collect personal information. This Privacy Policy applies only to the information collected by this site.

Disclaimer of the actions of third parties

Although Kangaroo will use all reasonable endeavors to protect the confidentiality of personally identifiable information collected in accordance with the Company’s privacy policy, however, the transmission of data by means of The Internet can not be absolutely secure. Kangaroo will not be responsible for any disclosure of information due to errors in transmission, for any unauthorized acts of third parties, or through the use of third-party cookies including those Advertisers when you view or click on their ads.


For questions about our Privacy Policy and Legal, please contact us at the following information:

Kangaroo Group

5th floor, Ocean Park Building

No.1 Dao Duy Anh, Phuong Mai Ward
Dong Da District, Hanoi

Tel: (84-4) 3628 1698 – (84-4) 3628 1699

Fax: (84-4) 3628 3115



Limit use

Users of this website may download or print any or all of the materials available on the site for personal or non-commercial use, provided that no material is modified or altered in accordance with the Any way, do not delete, change any copyright notice, trademarks. All material on this site is provided for lawful purposes only. No information on this Site may be copied, distributed, or transmitted for commercial purposes without the express written consent of Kangaroo. We have full ownership and intellectual property rights to the material downloaded from this site

Legal responsibility

Information on this site may contain technical inaccuracies and typographical errors. Information may be changed and updated without notice. Kangaroo may make improvements and changes to the products and programs described in this information at any time without notice. Links on the site will break out of Kangaroo’s website ( The Linked Sites are not under the control of Kangaroo, we are not responsible for the content of any linked site, or any changes or updates to these sites. Conclusion of any link does not imply endorsement by Kangaroo of this site.

Denial of benefits

The material on the Kangaroo website may have errors and print errors. We do not warrant the accuracy or completeness of the materials or the reliability of the advice, opinions, statements or information displayed or distributed through Kangaroo’s website. You are solely responsible for the reliability of the opinions, tips, statements, memos, or information on the site.

Kangaroo, with careful consideration, reserves the right to edit or remove any portion of this site without notice. We may make other changes to the site, materials and products, programs and services described in the Kangaroo Web site at any time without notice.

Limitation of legal obligation

To the fullest extent permitted by applicable law, Kangaroo will not be legally responsible for your request or any third party for any damages whatsoever as a result of your display, Copy, or download the information or materials contained on this site. Kangaroo shall not be liable to you or any third party for any indirect, special, exemplary, punitive, special or incidental damages (including loss of data, Enter, profit or other economic advantage) arising out of or in violation of the Kangaroo’s prior notice of possible damage.


For questions about our Privacy Policy and Legal, please contact us at the following information:

Kangaroo Group

5th floor, Ocean Park Building

No. 1 Dao Duy Anh, Phuong Mai Ward Dong Da District, Hanoi

Tel: (84-4) 3628 1698 – (84-4) 3628 1699

Fax: (84-4) 3628 3115


Customer Support Center

Hotline: 1900 55 55 66

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Customer Support Center KANGAROO